They are great!
My parked car was hit labor day weekend. My insurance company gave me a few options and I picked Hicks because it is relatively close to my home. My insurance company arranged my visit. When I arrived the receptionist, Iris was totally helpful. Willie Hicks Jr. was very nice and assured me that I would get great service.
The damage was extensive so it took about a week and a half for my car to be repaired, but Iris called me with updates and even when there was a question about my deductible, she called to verify that it had been corrected.
I highly recommend them for excellent service.