It’s rare to receive 5-star service in Boston. As a partner with Liberty Mutual, my insurance agency, I was connected with Hicks Auto Body this month for body damage to my Honda Fit. Willie Hicks, the owner, provided service over and above what I was expecting. When I arrived, he promptly greeted me, explained the work that was going to be done, offered me a history and tour of the business, and even introduced me to his father, the founder of the company 44 years ago.
With my car at the shop, I left with a thoughtful gift bag and was given a ride to work across town, early in the morning, by a charming chauffer. The following day, my car had been fully detailed and spotless inside and out, and was delivered to me before the workday was over. In fact, they were able to bring it to me on a flatbed tow-truck during my lunch break!
The entire staff, including Iris who works at the front desk were all very courteous and attentive. Overall, they valued my time, my needs and even ask for my feedback. I feel I’ve discovered a diamond in the rough; I have already recommended them to others!
My man and I have been here a few times for our cars. Willie Jr (the owner/owner’s son) usually answers the phone and called me directly numerous times. When the piece I bought for my car wasn’t the right one he got a new one right away and still got me the car in the time he had said before. Do look over your car before you leave but stuff on mine was fixed right away.
I was really anxious about getting my car repaired after an accident. However, My Insurance company highly recommended that I take my car to Hicks Auto Body. They said that these guys were fair and worthy of THEIR TRUST. First off, I was blown away by their professionalism. They were quick, thorough and down right a pleasure to deal with! They picked up my car and the job was completed within the time that they estimated. Willie Hicks Jr, personally kept me updated on the status of the repairs.
I would highly recommend that you you call Hicks Auto Body first.. You can depend on their good customer service and they stand behind their work.
Excellent customer service and excellent body work. Very impressed with their ability to service my needs and go above and beyond what I was paying for to ensure I got my car back in a timely fashion. Managment/ownership works on the floor and if you call, you always get the same people who know you on a first name basis. They provided me w updates on my vehicles and left me with no surprises. I would recommend willies for any body work. I had about 3k in work done to my Acura MDX in roughly 9 business days. Very happy with my out come.
They are great!
My parked car was hit labor day weekend. My insurance company gave me a few options and I picked Hicks because it is relatively close to my home. My insurance company arranged my visit. When I arrived the receptionist, Iris was totally helpful. Willie Hicks Jr. was very nice and assured me that I would get great service.
The damage was extensive so it took about a week and a half for my car to be repaired, but Iris called me with updates and even when there was a question about my deductible, she called to verify that it had been corrected.
I highly recommend them for excellent service.